Privacy Policy

At FaydPro (“we”, “our”, “us”), accessible via https://faydpro.com, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Order and transaction history
  • Customer support communications

Note: We do not store credit card details. Payments are processed securely via trusted providers.

1.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages visited and interactions
  • Referring URLs
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Manage payments and prevent fraud
  • Provide customer support
  • Communicate order updates and service messages
  • Improve website functionality and performance
  • Send marketing emails (only with your consent)
  • Comply with legal and regulatory obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your data under the following legal bases:

  • Performance of a contract (order processing)
  • Legal obligation (tax and accounting)
  • Legitimate interests (fraud prevention, site improvement)
  • Consent (marketing communications, cookies)

4. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties, including:

  • Shopify (store hosting and order management)
  • Payment providers (e.g. Shopify Payments, Visa, MasterCard, Apple Pay)
  • Shipping and logistics partners
  • Marketing & analytics services (e.g. Google Analytics, Meta/Facebook)
  • Email marketing tools (e.g. Klaviyo or similar apps)
  • Legal authorities if required by law

All third parties are required to protect your information and use it only for agreed purposes.

5. Cookies & Tracking Technologies

We use cookies to:

  • Enable essential site functionality
  • Analyze website traffic and performance
  • Remember user preferences
  • Support marketing and advertising efforts

You can manage or disable cookies through your browser settings or cookie banner. Disabling cookies may affect site functionality.

6. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders and services
  • Meet legal, tax, and accounting requirements
  • Resolve disputes and enforce agreements

7. Your Rights (GDPR – EU/UK)

If you are located in the EU or UK, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request data portability

8. Your Rights (CCPA – California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal information we collect
  • Request access to your personal data
  • Request deletion of your personal data
  • Opt out of the sale of personal data (we do not sell data)
  • Not be discriminated against for exercising your rights

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Information

For privacy-related questions or requests, contact us at:

Email: info@faydpro.com

Website: https://faydpro.com